Damages and Issues
At MazoMods, we want every order to arrive in the condition you expect. If something isn't right, please review the information below so we can help resolve the issue as quickly as possible.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at mazomods@gmail.com. Include your order number, a description of the issue, and clear photos of the item and packaging. Our team will review your claim and determine the appropriate resolution.
Replacement Coverage
Electronics (including lights): We offer a 14-day replacement period for eligible defects caused by MazoMods, rather than customer damage or misuse.
3D-printed products: We offer a 14-day replacement period for eligible breakage or defects attributable to MazoMods, rather than customer damage or misuse.
Metal CNC-machined parts: We offer a 14-day replacement period for eligible manufacturing defects or damage attributable to MazoMods, rather than damage from installation, riding, misuse, or normal wear.
Replacement eligibility is determined after reviewing the details and supporting photos. These periods do not limit any rights you may have under applicable law.
Brake Components
If your brakes arrive damaged or defective, contact us before installing, disassembling, modifying, or attempting to bleed them. These actions may make it difficult to assess the original issue and could affect replacement eligibility. For safety, do not ride with damaged or malfunctioning brakes.
Tires and Normal Riding Damage
Flat or popped tires, punctures, cuts, and other damage caused by riding, road hazards, or ordinary wear are not covered under our replacement policy. If you believe a tire arrived defective or damaged, please contact us with photos so we can review the issue.
How to Report an Issue
- Email mazomods@gmail.com with your order number.
- Describe the problem and when you noticed it.
- Attach clear photos of the affected product and, if relevant, its shipping packaging.
We will review the information and follow up with the available next steps. Please keep the item and packaging until your claim has been reviewed.
Questions? Reach us anytime at mazomods@gmail.com.